1. Overview

At Transingenium Innovations Ltd, we are committed to ensuring customer satisfaction with our products and services. This Refund Policy outlines the terms under which refunds may be issued for purchases made through our platforms.

2. Eligibility for Refunds

Refunds may be granted under the following circumstances:

• If a service or product was not delivered or provided as promised.
• In the event of a technical failure on our side that prevents the customer from accessing the purchased service or product.
• For consulting services, refunds will only be provided for cancellations made at least 48 hours before the scheduled appointment.

3. Non-Refundable Cases

Refunds will not be granted in the following situations:

• Change of mind after the purchase is complete.
• Failure to provide required information or documentation needed to deliver the service.
• For digital products or services that have already been accessed, downloaded, or used.

4. Refund Request Process

To request a refund, please follow these steps:

• Contact our support team via email at support@transingenium.com.
• Provide your purchase details, including the transaction ID and the reason for the refund request.
• Our team will review your request and respond within 5-7 business days.

5. Refund Method

Approved refunds will be processed using the original payment method. Please allow 7-14 business days for the refund to appear in your account.

6. Changes to This Policy

Transingenium Innovations Ltd reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.